FAQ
About Us
What makes Glisten Healthcare unique?
Glisten Healthcare is led by an experienced clinical psychologist specializing in emotional well-being, couples counseling, and anxiety management. All services are tailored to your individual needs.
What types of therapy do you offer?
We provide therapy for anxiety, depression, relationship issues, work stress, parenting challenges, and more. We also specialize in couples counseling and emotional intimacy.
Booking & Scheduling
How can I book an online appointment with Glisten Healthcare?
You can book through our website, Instagram page or contact us at glisten.healthcare@gmail.com
What are your working hours?
Online consultations are available from 10 am to 5:30 pm on weekdays and weekends.
Can I book an urgent or same-day appointment?
Yes, we offer limited slots for urgent appointments, subject to availability.
How do I reschedule or cancel an appointment?
Rescheduling or cancellation is allowed up to 48 hours before your session. The same policy applies to sessions the client does not attend, as it is considered a no show. Session fees paid are forfeited if the session is rescheduled less than 48 hours prior and cannot be refunded or used towards a rescheduled session. The policy is in place because assigning the session to a different client at such short notice is impractical, potentially affecting others who may have been waiting for an appointment. Lack of prior intimation or a client not attending the scheduled session can result in a waste of the therapists time and effort.
Fees & Payments
What is the consultation fee?
Our consultation fee starts at ₹2000 INR
What payment methods do you accept?
We accept UPI, net banking, credit/debit cards, and payment wallets.
Is the fee refundable if I cancel?
Cancellations made 48 hours prior are eligible for a refund. No refunds for missed sessions without prior notice.
Confidentiality & Privacy
Will my information remain confidential?
Absolutely. We follow strict confidentiality guidelines, ensuring your privacy at all times.
Will the session be recorded?
No, sessions are not recorded unless explicitly requested and consented to.
Session Preparation
What do I need for the online session?
A quiet, private space, a device with a camera and microphone, and a stable internet connection.
Do I need to prepare anything for the first session?
You are welcome to prepare some points if you wish, but there is no obligation to do so before the session
How long is each session?
Sessions typically last 45 minutes.
Can I get “cured” in one session?
Therapy is a process. The initial session is introductory and focuses towards building a therapeutic relationship, psychoeducation and understanding your primary concerns. Just as problems don’t manifest overnight, the healing process also required time and cannot be achieved in one or two sessions.
Can I call my therapist in case of an emergency?
It’s important to note that our therapist is not a crisis counsellor and cannot communicate with you outside of your sessions. This policy is in place to prevent dependency and to uphold their boundaries which helps the professionalism of this dynamic.
Can I attend a session with my partner or family member?
Yes, we offer couple and family therapy sessions upon request.
Languages & Accessibility
In which languages do you conduct therapy?
Sessions are available in English and Hindi primarily.
Do you offer therapy for children and teens?
Yes we provide therapy for age groups above 14.
Technical Support
What platform do you use for online sessions?
We use secure platforms like Zoom, Google Meet and WhatsApp.
What happens if there’s a technical issue during the session?
If the session is interrupted from the therapist’s end, we will either extend the session or reschedule at no extra charge.
Special Services
Do you offer group therapy or workshops?
Yes, we organize workshops on emotional wellness, stress management, and couples communication.
Can I gift a therapy session to someone else?
Yes, we offer gift cards for therapy sessions.
Do you provide resources for self-help?
Yes, check out our Glisten Merchandise line featuring journals, card games, and an anxiety toolkit designed for mental wellness.